Last updated: June 2026
This Cookie Notice explains how Cortextual uses cookies and similar technologies in connection with the operation of its website, authenticated platform, and related digital services.
As an enterprise SaaS platform, Cortextual relies on a range of technical technologies to provide secure, reliable, and efficient online services. While cookies are commonly associated with remembering user preferences or analysing website traffic, they also perform important operational and security functions that are essential to the delivery of modern cloud-based applications.
Within the Cortextual platform, cookies and similar technologies support, among other things, user authentication, session management, identity verification, platform integrity, security monitoring, fraud prevention, performance optimization, operational resilience, and the continuous improvement of our products and services.
This Cookie Notice describes the categories of technologies used by Cortextual, the purposes for which they are deployed, the legal framework governing their use, and the choices available to users regarding non-essential technologies.
This Notice forms part of Cortextual's broader governance framework and should be read together with our Privacy Notice, Security & Trust, Responsible AI & AI Transparency Statement, and Terms of Service. Where information collected through cookies constitutes personal information, such information will be processed in accordance with our Privacy Notice and applicable data protection legislation.
This Cookie Notice applies whenever cookies or similar technologies are used in connection with the Cortextual website, the authenticated Cortextual platform, customer portals, administrative interfaces, authorised integrations, online communications, and other digital services made available by Cortextual.
The manner in which cookies are used differs depending upon the service being accessed.
Cookies deployed on the public website primarily support website functionality, navigation, performance, analytics, user preferences, and business development activities. By contrast, cookies used within the authenticated platform perform additional operational functions that are necessary for the secure delivery of enterprise software services, including maintaining authenticated user sessions, supporting access control, preserving platform configuration, protecting customer information, monitoring service performance, and maintaining platform integrity.
Because the authenticated platform processes organisational information on behalf of customers, certain cookies perform security-critical functions and form part of Cortextual's wider information security framework.
For the purposes of this Notice, the term cookies should be understood broadly to include browser cookies and other technologies that perform comparable functions within the operation of our digital services.
Depending upon the functionality being used, Cortextual may utilise browser cookies, session identifiers, local storage technologies, secure authentication tokens, software development kits (SDKs), application programming interfaces (APIs), pixels, browser storage, device identifiers, log identifiers, and other comparable technologies designed to facilitate the operation of our website and platform.
These technologies may operate only during an individual browsing session or may remain available for longer periods in order to retain user preferences, support secure authentication, facilitate platform continuity, or improve the performance and reliability of our services.
The technologies used by Cortextual may evolve over time as our products, infrastructure, and security practices continue to develop.
Cortextual uses cookies only where they support a legitimate operational, functional, analytical, security, or business purpose.
Our objective is to deploy only those technologies that are necessary to provide secure, reliable, and efficient services while maintaining transparency regarding their use and providing users with meaningful control over non-essential technologies where required by applicable law.
The use of cookies is subject to ongoing review as part of our broader governance framework relating to privacy, cybersecurity, regulatory compliance, and platform operations. We periodically assess whether existing technologies remain appropriate, whether their retention periods remain proportionate, whether equivalent alternatives exist, and whether additional transparency should be provided to users.
This governance process forms part of Cortextual's commitment to responsible digital services and continuous improvement.
The use of cookies and similar technologies is governed by applicable privacy, electronic communications, and data protection legislation in the jurisdictions in which Cortextual provides its services.
Where information collected through cookies constitutes personal information, such information is processed in accordance with the principles described in our Privacy Notice and only where an appropriate legal basis exists under applicable law.
Where legislation requires consent before non-essential cookies or similar technologies may be deployed, Cortextual will obtain and manage that consent through appropriate consent management mechanisms before such technologies are activated.
Strictly necessary cookies that are essential for the secure operation of the website or platform may be used without consent where permitted by applicable law because they are necessary to provide services expressly requested by the user.
Our approach to cookies is intended to balance regulatory compliance with the operational and security requirements associated with delivering enterprise software services.
Rather than maintaining a static list of individual cookies within this Notice, Cortextual classifies cookies according to the operational purpose they serve.
Certain technologies are strictly necessary for the operation of the website and platform. These technologies support functions such as user authentication, session management, account security, identity verification, secure communication between platform components, load balancing, and protection against unauthorised access. Without these technologies, significant parts of the Cortextual platform would not function correctly.
Other technologies support platform functionality by remembering user preferences, accessibility settings, interface configurations, language selections, and other information intended to improve the user experience.
Analytics and performance technologies assist Cortextual in understanding how users interact with the website and platform, identifying opportunities for improvement, monitoring system stability, diagnosing technical issues, and supporting the ongoing development of our services.
Where appropriate and permitted by applicable law, marketing and communication technologies may also be used to understand engagement with our communications, measure the effectiveness of marketing activities, and provide information regarding Cortextual's products and services.
Because the technologies used throughout the platform continue to evolve, Cortextual may maintain a separate operational cookie inventory describing individual cookies, providers, operational purposes, retention periods, and applicable categories without requiring amendments to this legal notice.
The operation of the Cortextual website and platform relies, in certain circumstances, on carefully selected third-party service providers that support the delivery, security, maintenance, and continuous improvement of our services.
Depending on the functionality used, these providers may deploy their own cookies or similar technologies as part of the services they provide to Cortextual. Such technologies may support user authentication, cloud infrastructure, analytics, customer support, embedded content, communications, payment processing, monitoring, platform performance, or other operational services that enable the secure and reliable operation of the Cortextual platform.
Where third-party technologies are used, Cortextual seeks to engage providers that maintain appropriate standards of privacy, information security, and regulatory compliance. We also seek to ensure that appropriate contractual safeguards are implemented where personal information is processed on our behalf.
Although we carefully select our service providers, the operation of third-party cookies and similar technologies may also be governed by the privacy documentation published by the relevant provider. Users are therefore encouraged to review the privacy and cookie information made available by those providers where appropriate.
The length of time that cookies and similar technologies remain active depends upon the purpose for which they are deployed.
Certain technologies operate only for the duration of an authenticated session and are automatically removed when the session ends. Other technologies may remain available for longer periods where this is necessary to preserve user preferences, maintain platform continuity, improve performance, support security monitoring, or facilitate the efficient operation of our services.
Cortextual seeks to ensure that retention periods remain proportionate to the legitimate purpose for which the relevant technology is used. Retention periods are periodically reviewed as part of our broader privacy and governance framework, taking into account operational necessity, user expectations, applicable legal requirements, and the principles of data minimisation and storage limitation.
Where information collected through cookies constitutes personal information, such information will not be retained for longer than is necessary for the purposes described in this Notice and our Privacy Notice.
Cortextual is committed to providing users with meaningful transparency and, where required by applicable law, appropriate control over the use of non-essential cookies and similar technologies.
Where legislation requires consent, users are presented with a cookie preference mechanism that enables them to accept, reject, or customise the categories of cookies that may be deployed during their interaction with our website.
Users may review or modify their cookie preferences at any time through the cookie preference tools made available on our website. In addition, most web browsers provide functionality that enables users to control or restrict the use of cookies directly through browser settings.
Users should be aware that restricting or disabling certain technologies may affect the availability, functionality, security, or performance of portions of the Cortextual website or platform. In particular, certain technologies are essential for maintaining authenticated sessions and protecting access to customer information. These technologies cannot reasonably be disabled without affecting the secure operation of the services requested by the user.
The withdrawal of consent for non-essential cookies will not affect the lawfulness of processing carried out before such consent was withdrawn.
Some technologies supporting the operation of the Cortextual website and platform may involve the processing of information by service providers located outside the jurisdiction in which the information was originally collected.
Where information obtained through cookies or similar technologies constitutes personal information and is transferred internationally, Cortextual seeks to ensure that appropriate safeguards are implemented in accordance with applicable data protection legislation.
Such safeguards may include adequacy decisions adopted by competent authorities, Standard Contractual Clauses approved by the European Commission, or other legally recognised transfer mechanisms designed to ensure an appropriate level of protection for personal information.
Further information regarding international transfers of personal information is available in our Privacy Notice.
Within an enterprise software environment, cookies perform functions that extend beyond convenience and user experience.
Many of the technologies deployed by Cortextual contribute directly to the security, integrity, and resilience of our platform by supporting secure authentication, identity verification, session management, fraud prevention, security monitoring, detection of abnormal activity, platform stability, and the protection of customer accounts.
Accordingly, the use of cookies forms part of Cortextual's wider information security framework and complements the technical and organisational measures described in our Security & Trust documentation.
The deployment of security-related technologies is subject to ongoing review as part of our broader cybersecurity governance programme, ensuring that such technologies continue to support the secure operation of the platform while remaining proportionate to the risks they are intended to address.
Technology, regulatory requirements, and the services provided by Cortextual continue to evolve. As a result, we may amend or update this Cookie Notice from time to time to reflect changes in applicable legislation, our products and services, the technologies we deploy, or our operational practices.
Where changes are material, we may provide additional notice through our website or platform where appropriate or where required by applicable law.
The most current version of this Cookie Notice will always be available through the Cortextual Trust Centre and will indicate the date on which it was last updated. Users are encouraged to review this Notice periodically to remain informed about the technologies supporting the operation of our services.
If you have any questions regarding this Cookie Notice, the technologies described herein, or the manner in which Cortextual uses cookies and similar technologies, you are welcome to contact us.
Privacy Team
Email: privacy@cortextual.com
Questions relating to the processing of personal information should also be considered together with our Privacy Notice. Questions relating to the security of the Cortextual platform, including technologies used to protect user accounts and platform integrity, may be directed to the contacts identified in our Security & Trust documentation.
Cortextual is committed to maintaining transparency regarding the technologies used to support its website and platform and welcomes enquiries relating to its privacy, security, and digital governance practices.
