Security and Privacy
Built into Cortextual

Cortextual is designed to protect your company's knowledge while giving your team fast, secure access to the information they need - across every connected tool.

Secure integrations
Encrypted data
Built on AWS
AI privacy protections
Integrations

Connected to your tools.
Never overstepping.

Cortextual only requests read-only access when connecting to tools like Google Drive, Slack, and Asana, allowing it to securely index content without modifying the original files.

When a document is connected:
  • Cortextual securely syncs the content needed to index knowledge
  • The original document remains stored in the source system
  • Access permissions remain aligned with the original tool
  • If a file is deleted from the source, it is automatically removed from Cortextual
AI & data privacy

AI that works for you.
Not against your privacy.

Cortextual uses AI to help teams quickly find answers across company knowledge while keeping data private and minimising exposure during processing.

When a user asks a question:
  • Cortextual retrieves only the relevant content segments needed to answer the query
  • Cortextual uses AI models through Amazon Bedrock
  • Customer data is never used to train AI models
  • AI providers do not store customer content processed through Cortextual
Data protection

Your data, protected
at every layer.

From the moment information enters Cortextual to the moment you choose to remove it, your data is encrypted, isolated, and under your control.

Security measures include:
  • Encryption of data in transit and at rest
  • Secure cloud infrastructure hosted on AWS
  • Continuous synchronization with connected sources
  • Automatic removal of documents when deleted from source systems
Access control

Access that's earned,
not assumed.

Cortextual enforces strict access controls to ensure that users can only access the information they are authorised to view.

Access controls include:
  • Users only see content they have permission to access
  • Organisations operate in isolated environments
  • Data from different companies is fully separated
  • Administrative access is restricted and protected by multi-factor authentication
Infrastructure security

Secure infrastructure,
built to last.

Cortextual is built on a cloud-native foundation with modern practices for reliability, observability, and security.

Infrastructure protections include:
  • Secure hosting on AWS cloud infrastructure
  • Separate development, staging, and production environments
  • Continuous monitoring and logging systems
  • Secure deployment pipelines and automated security checks
Our commitment

Your data security is our utmost priority

Protecting the information you share with us isn’t just a feature - it’s our responsibility. That’s why Cortextual is built with privacy-first AI, strong security practices, and infrastructure designed to keep your data safe and under your control.

Have a security question or need additional information?
Contact us