Last updated: June 2026
These Terms of Service govern access to and use of the Cortextual platform and establish the contractual framework between Cortextual and the organisation subscribing to, accessing, or otherwise using the Services.
Cortextual is an enterprise platform designed to help organisations organise institutional knowledge, improve operational visibility, support workforce transformation, and responsibly adopt artificial intelligence across their business operations. Because the platform combines software services, artificial intelligence, organisational data, and enterprise collaboration, these Terms should be read together with the complementary documents forming the Cortextual Trust Centre.
Each Trust Centre document addresses a different aspect of the relationship between Cortextual and its customers. Together, these documents establish the legal, operational, and governance framework applicable to the use of the Services.
For ease of reference:
Privacy Notice explains how personal information is processed.
Security & Trust describes the technical and organisational measures implemented to protect the platform and customer information.
Responsible AI & AI Transparency explains how AI-enabled functionality is governed and operated.
Cookie Notice describes the use of cookies and similar technologies.
Acceptable Use Policy establishes the standards governing the appropriate use of the Services.
Unless expressly stated otherwise, these Terms prevail in relation to the contractual relationship between Cortextual and the Customer.
These Terms govern the Customer's access to and use of the Cortextual platform, including any associated software, applications, websites, APIs, artificial intelligence functionality, integrations, documentation, support services, and other products or services made available by Cortextual (collectively, the "Services").
These Terms apply to all organisations that subscribe to or otherwise access the Services, as well as to individuals authorised by those organisations to use the Services on their behalf.
Certain Services may also be subject to additional commercial terms, order forms, statements of work, subscription agreements, data processing agreements, service level commitments, or other contractual documentation. Where such documentation has been executed between Cortextual and the Customer, those documents shall prevail over these Terms to the extent of any inconsistency.
Nothing in these Terms limits any mandatory rights or obligations that cannot lawfully be excluded under applicable legislation.
By executing an Order Form, entering into a Subscription Agreement, creating an account, accessing the Services, or otherwise using the Services, the Customer confirms that it has read, understood, and agrees to be bound by these Terms.
Where an individual accepts these Terms on behalf of an organisation, that individual represents and warrants that they have the authority to bind the relevant organisation to these Terms and to enter into contractual arrangements on its behalf.
If the individual accepting these Terms does not possess such authority, neither the individual nor the organisation may use the Services.
Continued access to or use of the Services following publication of updated Terms constitutes acceptance of those updated Terms to the extent permitted by applicable law and subject to any separate contractual arrangements between the parties.
Cortextual provides an enterprise software platform designed to assist organisations in organising, accessing, analysing, and preserving organisational knowledge while supporting operational collaboration, workforce transformation, and the responsible adoption of artificial intelligence.
The Services may include web-based applications, artificial intelligence capabilities, search functionality, organisational analytics, integrations with third-party business systems, application programming interfaces (APIs), administrative tools, implementation services, technical support, documentation, and additional functionality introduced from time to time.
The Services are intended for business and organisational use. Unless expressly agreed otherwise, the Services are not designed or marketed for personal, household, or consumer use.
Cortextual may modify, enhance, improve, replace, suspend, or discontinue elements of the Services from time to time where reasonably necessary to maintain security, improve functionality, comply with applicable legal requirements, address technological developments, or support the ongoing evolution of the platform. Where such changes materially affect the Services purchased by the Customer, Cortextual will use reasonable efforts to provide appropriate notice where practicable.
Access to the Services is available only to organisations and individuals authorised by those organisations in accordance with these Terms and any applicable contractual arrangements.
The Customer is responsible for ensuring that all registration information provided in connection with the Services remains accurate, complete, and up to date throughout the duration of the subscription.
The Customer is also responsible for maintaining the confidentiality of account credentials, ensuring appropriate access controls within its organisation, and promptly notifying Cortextual of any actual or suspected unauthorised access, misuse, or compromise of user accounts.
Cortextual reserves the right to refuse registration, suspend accounts, or restrict access where reasonably necessary to protect the security, integrity, or lawful operation of the Services or where required by applicable law.
The Cortextual platform is designed to be used by organisations through authorised users acting on their behalf. Unless otherwise agreed in writing, the Customer is the legal entity entering into the applicable Subscription Agreement or otherwise procuring access to the Services.
The Customer may authorise its employees, officers, contractors, consultants, temporary workers, or other individuals acting under its authority to access and use the Services ("Authorised Users"), provided such access is granted solely for the Customer's internal business purposes and in accordance with these Terms.
The Customer is responsible for administering Authorised User access, including creating and removing user accounts, assigning appropriate permissions, maintaining accurate user information, and ensuring that access rights remain appropriate throughout the duration of the subscription.
Because Cortextual is designed to support enterprise governance, the Customer remains solely responsible for determining which individuals should have access to particular information, features, organisational structures, integrations, and administrative functions. Cortextual provides the technical mechanisms to facilitate access management but does not determine the Customer's internal governance structure or approval processes.
The Customer is responsible for ensuring that all Authorised Users comply with these Terms, the Acceptable Use Policy, and any internal policies adopted by the Customer regarding the use of the Services. Any act or omission of an Authorised User shall be deemed to be the act or omission of the Customer for the purposes of these Terms.
Subject to the Customer's compliance with these Terms and the applicable commercial agreement, Cortextual grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services during the applicable subscription term solely for the Customer's internal business operations.
Unless expressly agreed otherwise, no ownership rights in the Services, software, documentation, artificial intelligence functionality, or other intellectual property are transferred to the Customer under these Terms.
The scope of the licence granted depends upon the subscription purchased by the Customer, including any applicable Order Form, Subscription Agreement, Statement of Work, or other commercial documentation governing the Services.
The Customer may permit access only to Authorised Users and shall not permit any third party to access, resell, lease, distribute, sublicense, commercially exploit, or otherwise make the Services available except where expressly authorised in writing by Cortextual.
The licence granted under these Terms automatically terminates upon the expiry or termination of the applicable subscription unless otherwise agreed between the parties.
Cortextual reserves all rights not expressly granted under these Terms.
The Customer retains ownership of all Customer Data made available to the Cortextual platform.
For the purposes of these Terms, "Customer Data" includes all information, documents, organisational structures, user-generated content, files, prompts, configurations, knowledge assets, metadata, and other information uploaded, submitted, created, stored, or otherwise made available by or on behalf of the Customer through the Services.
The Customer is solely responsible for the accuracy, completeness, quality, legality, and appropriateness of Customer Data and for ensuring that it has all necessary rights, permissions, and lawful bases required to make such information available to Cortextual.
Nothing in these Terms transfers ownership of Customer Data to Cortextual.
The Customer grants Cortextual only those rights that are reasonably necessary to host, process, transmit, analyse, secure, maintain, back up, and otherwise provide the Services in accordance with these Terms, the applicable commercial agreement, and the Customer's documented instructions where Cortextual acts as a data processor.
Cortextual shall not access, disclose, or use Customer Data except as necessary to provide the Services, comply with applicable legal obligations, protect the security and integrity of the Services, exercise or defend legal rights, or as otherwise authorised by the Customer.
Further information regarding the processing of personal information contained within Customer Data is available in the Privacy Notice and, where applicable, the Data Processing Agreement entered into between the parties.
Certain Services include artificial intelligence ("AI") capabilities designed to assist Authorised Users in accessing organisational knowledge, identifying relevant information, generating contextual responses, supporting organisational analysis, and facilitating other AI-enabled functionality.
The Customer acknowledges that AI-generated outputs are probabilistic in nature and may not always be complete, accurate, current, or appropriate for every particular purpose. AI functionality is intended to support human decision-making and organisational productivity and should not be relied upon as a substitute for independent professional judgement or organisational governance.
The Customer remains solely responsible for evaluating AI-generated outputs before relying upon them in connection with legal, financial, employment, regulatory, compliance, operational, or other significant business decisions.
Cortextual continuously develops and improves its AI capabilities as part of the ongoing evolution of the platform. Such improvements may include modifications to existing functionality, the introduction of new features, enhancements to model performance, improvements to explainability, and additional governance controls.
The design, operation, and governance of AI-enabled functionality are described in greater detail within our Responsible AI & AI Transparency Statement, which forms part of the Cortextual Trust Centre. The Customer acknowledges that AI functionality should be used in accordance with both these Terms and the principles described in that document.
Nothing within the Services should be interpreted as constituting legal advice, financial advice, employment advice, regulatory advice, or any other form of professional advice.
Cortextual is designed as an enterprise platform that supports organisational governance rather than replacing it. While the Services provide tools to organise information, facilitate collaboration, support decision-making, and enable the responsible use of artificial intelligence, responsibility for the governance of the Customer's organisation remains with the Customer at all times.
Accordingly, the Customer retains sole responsibility for establishing and maintaining its internal governance framework, including determining organisational structures, assigning user roles and permissions, implementing approval workflows, defining internal policies, managing access to confidential information, and ensuring compliance with applicable laws, regulatory requirements, and internal corporate policies.
The Customer is also responsible for determining how the Services are deployed within its organisation, including configuring security settings, managing integrations with third-party systems, approving the use of AI-enabled functionality, and determining the extent to which AI-generated outputs may be incorporated into its internal business processes.
Nothing in these Terms shall be interpreted as transferring responsibility for organisational governance, regulatory compliance, business decision-making, or risk management from the Customer to Cortextual. The Services are intended to support, but not replace, the Customer's own governance and decision-making processes.
The Customer shall use the Services responsibly, lawfully, and in accordance with these Terms, the applicable commercial documentation, and all applicable laws and regulations.
The Customer is responsible for ensuring that all Customer Data submitted to the Services has been obtained lawfully and that it possesses all necessary rights, permissions, licences, consents, and legal bases required to upload, process, store, and otherwise use such information through the Cortextual platform.
The Customer shall ensure that Authorised Users receive appropriate internal guidance regarding the use of the Services and shall implement reasonable administrative, technical, and organisational measures to protect account credentials, prevent unauthorised access, and maintain the confidentiality of organisational information.
The Customer shall promptly notify Cortextual if it becomes aware of any actual or suspected unauthorised access to the Services, compromise of user credentials, security incident affecting the Services, misuse of the platform, or material breach of these Terms by an Authorised User.
The Customer remains responsible for the decisions it makes using information obtained through the Services, including information generated through AI-enabled functionality. The Customer shall exercise appropriate professional judgement before relying upon platform outputs where legal, regulatory, financial, employment, strategic, or other significant consequences may arise.
Except where expressly agreed otherwise, the Customer is responsible for procuring and maintaining the internet connectivity, hardware, software, telecommunications services, and other technical infrastructure necessary to access and use the Services.
The Customer shall ensure that the Services are used only for legitimate business purposes and in a manner consistent with these Terms, applicable laws, and the standards set out in Cortextual's Acceptable Use Policy.
Without limiting the generality of the foregoing, the Customer shall not use, nor permit any Authorised User to use, the Services in any manner that may compromise the security, availability, integrity, or lawful operation of the platform, interfere with the use of the Services by other customers, infringe the intellectual property or other rights of third parties, or facilitate unlawful, fraudulent, deceptive, abusive, or malicious activities.
The Customer shall not attempt to circumvent technical restrictions, gain unauthorised access to systems or information, reverse engineer the Services except where expressly permitted by applicable law, introduce malicious code, misuse AI-enabled functionality, or otherwise use the Services in a manner inconsistent with their intended purpose.
The detailed operational standards governing appropriate use of the Services are set out in the Cortextual Acceptable Use Policy, which is incorporated into these Terms by reference and forms part of the contractual framework governing the Services.
Failure to comply with the Acceptable Use Policy may result in the suspension or termination of access to the Services in accordance with these Terms.
The Services, including the Cortextual platform, software, source code, object code, algorithms, artificial intelligence models, user interfaces, documentation, workflows, databases, platform architecture, visual design, trademarks, logos, trade names, service marks, and all related intellectual property rights, are and shall remain the exclusive property of Cortextual and its licensors.
Except for the limited licence expressly granted under these Terms, no ownership rights, intellectual property rights, or other proprietary rights are transferred to the Customer.
The Customer shall not copy, modify, reproduce, adapt, create derivative works from, distribute, publicly display, publicly perform, license, sublicense, sell, lease, assign, commercially exploit, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying functionality of the Services except where such restriction is prohibited under applicable law.
The Customer retains all ownership rights in its Customer Data. Nothing in these Terms grants Cortextual ownership of Customer Data or of any intellectual property owned by the Customer.
To the extent that the Customer provides suggestions, comments, enhancement requests, recommendations, or other feedback relating to the Services, the Customer grants Cortextual a perpetual, irrevocable, worldwide, royalty-free licence to use such feedback for the purposes of developing, improving, maintaining, and enhancing the Services without restriction or additional compensation.
The Cortextual platform may support integrations with third-party applications, software platforms, cloud services, databases, identity providers, communication tools, productivity suites, artificial intelligence services, and other systems selected by the Customer.
Such integrations are provided to facilitate interoperability and improve the functionality of the Services. Unless expressly stated otherwise, Cortextual neither owns nor controls the products or services provided by independent third parties.
The Customer acknowledges that the availability, functionality, performance, and security of third-party integrations may depend upon the continued operation of the relevant third-party service and may be affected by changes implemented by that provider.
Where the Customer elects to connect third-party services, the Customer authorises Cortextual to exchange information with those services to the extent necessary to establish and maintain the relevant integration.
The Customer remains responsible for ensuring that it possesses all necessary rights and permissions required to connect third-party systems and authorise the exchange of Customer Data through such integrations.
Cortextual is not responsible for the privacy practices, security measures, availability, accuracy, functionality, or legal compliance of independent third-party products or services except to the extent expressly required by applicable law or agreed in writing between the parties.
Cortextual seeks to provide a secure, reliable, and continuously available platform. However, the Customer acknowledges that no cloud-based service can guarantee uninterrupted or error-free operation at all times.
From time to time, Cortextual may perform scheduled maintenance, deploy software updates, implement security improvements, modify infrastructure, introduce new functionality, improve AI capabilities, address vulnerabilities, comply with legal requirements, or otherwise modify the Services as part of their ongoing development.
Where reasonably practicable, planned maintenance likely to materially affect service availability will be communicated to Customers in advance.
Cortextual reserves the right to modify, replace, suspend, or discontinue particular features or functionality where reasonably necessary to maintain platform security, improve performance, comply with applicable legal or regulatory requirements, respond to technological developments, or support the continued evolution of the Services.
Unless expressly agreed otherwise in a Service Level Agreement or other contractual documentation, temporary interruptions arising from maintenance, security activities, infrastructure upgrades, force majeure events, internet failures, or circumstances outside Cortextual's reasonable control shall not constitute a breach of these Terms.
The Customer shall pay all fees specified in the applicable Order Form, Subscription Agreement, Statement of Work, or other commercial documentation governing the Services.
Unless otherwise expressly agreed in writing, all fees are quoted exclusive of applicable taxes, duties, levies, withholding obligations, or similar governmental charges, for which the Customer shall remain responsible. Where Cortextual is legally required to collect or remit taxes, such amounts shall be added to the applicable invoice unless the Customer provides a valid exemption certificate or equivalent documentation.
Invoices shall be issued in accordance with the applicable commercial agreement and shall be payable within the agreed payment period. Failure to make payment when due may result in the suspension of access to the Services following reasonable notice, without prejudice to any other rights or remedies available to Cortextual.
Unless otherwise agreed, subscription fees are non-refundable and are based upon the subscription purchased rather than the actual level of usage. Changes to subscription scope, additional services, implementation work, professional services, or other commercial arrangements shall be governed by the applicable Order Form or other written agreement between the parties.
Nothing in this section limits any payment obligations expressly agreed between the parties under separate commercial documentation.
During the course of the relationship between the parties, each party may obtain access to Confidential Information belonging to the other party.
For the purposes of these Terms, "Confidential Information" includes all non-public information disclosed by one party to the other, whether in written, electronic, visual, oral, or any other form, including commercial information, pricing, technical documentation, software, business plans, organisational information, security procedures, product roadmaps, customer information, know-how, trade secrets, and other information that a reasonable person would understand to be confidential.
Each party undertakes to protect the Confidential Information of the other party using at least the same degree of care that it applies to its own confidential information of a similar nature, and in no event less than a reasonable standard of care.
Neither party shall disclose Confidential Information to any third party except to its employees, contractors, professional advisers, auditors, or service providers who have a legitimate need to know such information and who are subject to appropriate confidentiality obligations.
The obligations contained in this section shall not apply to information that is or becomes publicly available through no breach of these Terms, was lawfully known prior to disclosure, is independently developed without reference to the disclosed information, or must be disclosed pursuant to applicable law, regulation, or a legally binding order of a competent authority, provided that the disclosing party is notified where legally permitted.
The confidentiality obligations contained in this section shall survive the termination or expiration of these Terms for a period of five (5) years, or, in the case of trade secrets, for so long as such information remains protected under applicable law.
The parties acknowledge that the provision of the Services may involve the processing of personal information.
Where Cortextual processes personal information on behalf of the Customer in connection with the provision of the Services, such processing shall be governed by the applicable Data Processing Agreement ("DPA") entered into between the parties. The DPA forms an integral part of the contractual framework governing the Services and prevails over these Terms in relation to data processing matters to the extent of any inconsistency.
Each party shall comply with the data protection legislation applicable to it in connection with the performance of these Terms.
The Customer remains responsible for determining the purposes and lawful bases for the processing of personal information submitted to the Services, for providing any required privacy notices, obtaining any necessary consents where applicable, and ensuring that Customer Data has been collected and made available lawfully.
Cortextual shall process personal information only as necessary to provide the Services, fulfil its contractual obligations, comply with applicable legal requirements, or as otherwise permitted under the applicable DPA.
Further information regarding Cortextual's privacy practices is available in our Privacy Notice.
Cortextual recognises that information security is fundamental to the operation of enterprise software services and to maintaining customer trust.
Cortextual shall implement and maintain technical and organisational security measures designed to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, or other unlawful forms of processing, taking into account the nature of the Services, recognised industry practices, technological developments, and the risks associated with the processing activities performed.
The Customer acknowledges that effective information security is a shared responsibility. While Cortextual is responsible for securing the underlying platform and infrastructure under its control, the Customer remains responsible for administering user access, protecting credentials, configuring security settings available within the Services, managing connected systems, and maintaining the security of its own devices, networks, and internal systems.
Details regarding Cortextual's information security programme, governance framework, incident response procedures, vulnerability management processes, and related organisational measures are described in our Security & Trust documentation, which forms part of the Cortextual Trust Centre.
Nothing in this section shall be interpreted as creating an absolute guarantee that the Services will be immune from security incidents, cyber threats, or unauthorised access. Cortextual shall, however, maintain an information security programme appropriate to the nature of the Services and continue to develop its security practices as technology and recognised industry standards evolve.
Either party may terminate the applicable subscription or commercial agreement in accordance with its terms or as otherwise agreed in writing between the parties.
Without prejudice to any other available rights or remedies, Cortextual may suspend or restrict access to the Services where reasonably necessary to protect the security, integrity, or lawful operation of the platform, to investigate suspected misuse, to comply with applicable legal obligations, to respond to security incidents, or where the Customer materially breaches these Terms and fails to remedy that breach within a reasonable period following written notice where such notice is appropriate.
Termination or suspension of the Services shall not affect any accrued rights or obligations of either party existing prior to the effective date of termination.
Upon termination of the applicable subscription, the Customer's rights to access and use the Services shall cease, subject to any post-termination access rights, data export periods, or transition arrangements expressly agreed between the parties.
The provisions relating to confidentiality, intellectual property, payment obligations, limitation of liability, indemnification, dispute resolution, and any other provisions intended by their nature to survive termination shall remain in full force and effect following termination of these Terms.
Cortextual warrants that it will provide the Services with reasonable skill, care, and diligence consistent with generally recognised industry practices for enterprise software services.
Except as expressly provided in these Terms or in any applicable commercial agreement, the Services are provided on an "as available" and "as updated" basis. Cortextual does not warrant that the Services will operate without interruption, be entirely free from errors, or meet every specific business, technical, or operational requirement of the Customer.
While Cortextual continuously develops, improves, and maintains the Services, including AI-enabled functionality, the Customer acknowledges that software services are inherently subject to ongoing development and that functionality may evolve over time.
The Customer further acknowledges that outputs generated through artificial intelligence are intended to support organisational decision-making and should not be regarded as definitive statements of fact, legal advice, financial advice, employment advice, or any other form of regulated professional advice. The Customer remains responsible for independently evaluating AI-generated outputs before relying upon them in circumstances where legal, financial, regulatory, employment, compliance, strategic, or other significant consequences may arise.
Except to the extent prohibited by applicable law, Cortextual expressly disclaims any warranties not expressly stated in these Terms, including implied warranties relating to merchantability, fitness for a particular purpose, satisfactory quality, or non-infringement.
Nothing in this section excludes any warranty that cannot lawfully be excluded under applicable legislation.
Nothing in these Terms shall exclude or limit either party's liability where such exclusion or limitation would be unlawful, including liability arising from fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.
Subject to the foregoing, neither party shall be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of anticipated savings, loss of goodwill, business interruption, loss of business opportunity, or loss or corruption of data, whether arising in contract, tort (including negligence), statute, or otherwise, even if advised of the possibility of such damages.
Subject always to the exceptions described above, the aggregate liability of Cortextual arising out of or in connection with the Services, these Terms, or the relationship between the parties shall not exceed the total fees paid or payable by the Customer under the applicable Subscription Agreement during the twelve (12) months immediately preceding the event giving rise to the claim, unless otherwise expressly agreed in writing.
The limitations contained in this section reflect the allocation of commercial risk agreed between the parties and shall apply irrespective of the legal basis upon which any claim is brought.
The Customer shall indemnify and hold harmless Cortextual, its affiliates, directors, officers, employees, and representatives against any claims, losses, damages, liabilities, costs, and reasonable legal expenses arising directly from:
(a) the Customer's breach of these Terms;
(b) the Customer's unlawful or unauthorised use of the Services;
(c) Customer Data submitted to the Services in breach of applicable law or third-party rights;
(d) the Customer's infringement of any intellectual property rights, confidentiality obligations, or applicable legal requirements; or
(e) the acts or omissions of the Customer's Authorised Users.
Conversely, Cortextual shall defend the Customer against any third-party claim alleging that the authorised use of the Services infringes a valid intellectual property right, provided that the Customer promptly notifies Cortextual of the claim, grants Cortextual sole control of the defence and settlement, and provides reasonable assistance where requested.
If the Services become, or are likely to become, the subject of such a claim, Cortextual may, at its option and expense, procure the Customer's continued right to use the Services, modify the Services so that they become non-infringing while maintaining substantially equivalent functionality, replace the affected functionality with comparable functionality, or terminate the affected Services and provide a pro-rata refund of prepaid subscription fees relating to the affected portion of the Services.
This section constitutes the parties' exclusive allocation of responsibility for third-party intellectual property infringement claims relating to the Services.
These Terms, together with any applicable commercial agreements, shall be governed by and construed in accordance with the laws specified in the applicable Subscription Agreement or Order Form.
Unless otherwise agreed between the parties, the courts identified in the applicable commercial agreement shall have exclusive jurisdiction to resolve disputes arising out of or in connection with these Terms.
Before commencing formal legal proceedings, the parties shall use reasonable efforts to resolve any dispute through good-faith discussions between appropriately authorised representatives.
Nothing in this section prevents either party from seeking urgent interim, injunctive, or equitable relief before a court of competent jurisdiction where necessary to protect confidential information, intellectual property rights, information security, or other legitimate interests.
Cortextual may update these Terms from time to time to reflect changes in applicable law, regulatory requirements, technological developments, security practices, the functionality of the Services, or the way in which the Services are provided.
Where changes materially affect the contractual relationship between Cortextual and its Customers, Cortextual will provide reasonable notice through appropriate communication channels, including the platform, customer portal, or by electronic communication, where practicable.
Where the Customer continues to access or use the Services after such changes become effective, the updated Terms shall apply unless otherwise agreed in writing or unless a separate commercial agreement expressly provides otherwise.
Nothing in this section permits unilateral modification of contractual provisions where such modification would be inconsistent with applicable law or with the express terms of an individually negotiated agreement between Cortextual and the Customer.
Neither party shall be liable for any delay in performing, or failure to perform, its obligations under these Terms (other than obligations to pay undisputed amounts due) where such delay or failure results from events beyond that party's reasonable control.
Such events may include natural disasters, acts of government, changes in applicable law, war, terrorism, civil unrest, labour disputes, widespread public health emergencies, failures of telecommunications or internet service providers, significant cyberattacks by third parties, failures of cloud infrastructure providers, interruptions to utilities, or any other event that could not reasonably have been prevented or overcome through the exercise of reasonable diligence.
The affected party shall use reasonable efforts to mitigate the effects of the relevant event and to resume performance of its obligations as soon as reasonably practicable.
Where a Force Majeure event continues for an extended period and materially prevents the performance of the Services, the parties shall discuss in good faith appropriate measures to minimise disruption, including the possibility of terminating the affected Services where continued performance is no longer commercially or operationally feasible.
The Customer acknowledges that the provision of the Services is conducted primarily through electronic means and agrees that Cortextual may communicate with the Customer electronically in connection with the Services.
Unless otherwise agreed in writing, notices relating to the operation of the Services, security updates, platform changes, maintenance notifications, subscription administration, contractual matters, and other communications may be delivered by email, through the Cortextual platform, the customer administration portal, or other electronic communication channels designated by the Customer.
Legal notices relating to disputes, termination, or other matters requiring formal notification shall be sent to the contact details specified in the applicable Subscription Agreement or other commercial documentation, unless either party has notified the other of updated contact details.
The Customer is responsible for maintaining accurate contact information throughout the duration of the subscription.
The relationship between Cortextual and the Customer is that of independent contracting parties.
Nothing contained in these Terms shall be construed as creating any partnership, joint venture, agency, fiduciary relationship, employment relationship, or other form of legal association between the parties.
Neither party has authority to bind, represent, or incur obligations on behalf of the other except where expressly authorised in writing.
Each party remains solely responsible for its own business operations, personnel, taxes, regulatory obligations, and contractual commitments.
Questions regarding these Terms, the interpretation of any provision, or the contractual relationship between Cortextual and its Customers may be directed to our Legal & Compliance Team.
Legal & Compliance
Email: legal@cortextual.com
Questions relating specifically to privacy, information security, artificial intelligence governance, or acceptable use may also be addressed by reference to the corresponding documents available within the Cortextual Trust Centre.
Cortextual is committed to providing secure, transparent, and responsibly governed enterprise software services. These Terms, together with the accompanying Trust Centre documentation and the applicable commercial agreements concluded between the parties, establish the legal and operational framework governing the use of the Services.
Our objective is to maintain a long-term relationship with our customers founded on transparency, trust, security, responsible innovation, and continuous improvement. Where questions arise regarding these Terms or any aspect of the Services, we encourage Customers to contact our Legal & Compliance Team so that matters may be addressed promptly and collaboratively.
