Last updated: June 2026
Artificial intelligence ("AI") forms an integral component of the Cortextual platform and supports a range of capabilities designed to help organisations organise institutional knowledge, improve operational visibility, facilitate collaboration, and support informed decision-making.
The adoption of AI presents significant opportunities for organisations while also creating important responsibilities relating to governance, transparency, accountability, information security, privacy, and regulatory compliance. As AI technologies continue to evolve, organisations increasingly expect AI-enabled systems to operate within clearly defined governance frameworks that promote responsible innovation and maintain appropriate safeguards over organisational information.
This Responsible AI & AI Transparency Statement explains the principles that govern the design, development, deployment, and ongoing operation of AI-enabled functionality within the Cortextual platform. It also describes the measures adopted by Cortextual to promote transparency regarding the use of AI and to support customers in understanding both the capabilities and limitations of AI-generated outputs.
This document should be read together with our Privacy Notice, Security & Trust, Terms of Service, and Acceptable Use Policy, each of which addresses different aspects of the governance and operation of the Cortextual platform.
Nothing in this document is intended to replace applicable contractual arrangements or legal obligations. Rather, it explains the governance framework that guides the responsible development and operation of AI within Cortextual.
Artificial intelligence has the potential to fundamentally improve the way organisations manage information, preserve institutional knowledge, and support operational decision-making. However, the value of AI depends not only on its technical capabilities, but also on the governance framework within which it operates.
Accordingly, Cortextual approaches AI as a governed technology rather than a standalone product feature.
Responsible AI within Cortextual extends beyond the development of AI-enabled functionality. It encompasses the policies, governance processes, technical safeguards, operational controls, and ongoing oversight that collectively support the responsible deployment of AI throughout the platform.
Our objective is to develop AI capabilities that assist organisations in accessing relevant organisational knowledge, generating meaningful insights, and improving operational efficiency, while supporting transparency, maintaining appropriate human oversight, respecting organisational governance, and protecting customer information.
We recognise that responsible AI is not achieved through a single policy or technical safeguard. It requires continuous assessment of emerging technologies, evolving legal and regulatory requirements, customer expectations, and operational risks. Our governance framework is therefore intended to evolve alongside the platform itself.
Transparency is fundamental to establishing confidence in AI-enabled systems.
Organisations should understand when artificial intelligence is being used, the role AI performs within the platform, and the extent to which AI-generated outputs should be relied upon when making business decisions.
Cortextual is committed to promoting transparency regarding the use of AI throughout the platform. Where reasonably practicable, we seek to make users aware when functionality relies upon artificial intelligence and to provide appropriate context regarding AI-generated outputs.
Where supported by the relevant functionality, Cortextual also seeks to enable users to understand the organisational information upon which AI-generated responses are based. Providing visibility into underlying source information enables users to verify responses, exercise professional judgement, and assess the relevance of AI-generated outputs within the context of their organisation.
Transparency also requires acknowledging the limitations of AI. We recognise that AI-generated outputs should not be regarded as definitive statements of fact or as substitutes for professional advice or organisational decision-making. Instead, they should be understood as tools intended to assist users in analysing information and identifying relevant organisational knowledge.
Our objective is to ensure that users are able to understand both the capabilities and the limitations of AI functionality available within the Cortextual platform.
The development and operation of AI-enabled functionality within Cortextual is guided by a number of governance principles that collectively support responsible innovation, customer confidence, and appropriate organisational oversight.
Artificial intelligence assists users in accessing information and generating insights. Responsibility for organisational decisions, however, remains with the customer.
Cortextual does not seek to replace the governance, judgement, or decision-making responsibilities of organisations using the platform. Customers remain responsible for determining how AI-generated outputs are used within their business processes and for ensuring that decisions are made by appropriately authorised individuals in accordance with applicable laws, internal policies, and professional standards.
Meaningful human oversight forms an essential component of responsible AI governance.
AI-generated outputs should be reviewed and evaluated by appropriately qualified individuals before being relied upon in circumstances involving legal, regulatory, employment, financial, strategic, or other significant organisational decisions.
Cortextual is designed to support human expertise rather than replace it. The platform assists users by organising information, identifying relevant organisational knowledge, and generating contextual insights, while responsibility for evaluating those outputs remains with the customer.
The responsible operation of AI depends upon the responsible handling of information.
Our approach to AI is closely integrated with our broader commitments relating to privacy, confidentiality, and information security. AI functionality is developed and operated in a manner intended to complement the safeguards described in our Privacy Notice and Security & Trust documentation.
Where AI functionality interacts with organisational information, we seek to ensure that such functionality operates consistently with applicable access controls, confidentiality obligations, and relevant legal requirements.
AI governance cannot be separated from information security.
Security considerations form part of the design, development, deployment, and ongoing operation of AI-enabled functionality within Cortextual. AI-related risks are considered alongside our broader security programme and are subject to ongoing review as technologies, threats, and regulatory expectations continue to evolve.
Further information regarding our approach to information security is available in our Security & Trust documentation.
Artificial intelligence technologies continue to develop rapidly and remain inherently probabilistic in nature.
While Cortextual seeks to provide reliable and meaningful AI-assisted functionality, we recognise that AI-generated outputs may occasionally be incomplete, inaccurate, or require further verification.
Accordingly, we continuously evaluate our AI capabilities, review customer feedback, monitor developments in AI technology, and refine our governance practices to improve the reliability, transparency, and usefulness of AI-enabled functionality over time.
Responsible AI should therefore be understood as an ongoing governance commitment rather than a static technical implementation.
Artificial intelligence supports a range of capabilities throughout the Cortextual platform. Depending on the services and functionality available, AI may assist users in searching organisational knowledge, analysing information, generating contextual responses, summarising documentation, identifying relationships across information sources, and facilitating access to organisational knowledge.
The purpose of these capabilities is to assist users in locating relevant information and improving operational efficiency. AI functionality is designed to support users in performing their responsibilities more effectively rather than replacing organisational processes or professional expertise.
As the platform evolves, Cortextual may introduce additional AI-enabled functionality. New capabilities will continue to be developed in accordance with the governance principles described in this document.
Cortextual is designed to support organisational decision-making, not to make decisions autonomously on behalf of organisations.
The platform is not intended to independently determine legal outcomes, employment decisions, disciplinary measures, compliance conclusions, financial decisions, or any other decision capable of producing legal or similarly significant effects on individuals or organisations.
AI-generated outputs should always be considered within the broader organisational context and reviewed by appropriately authorised individuals before being relied upon in circumstances where professional judgement or organisational approval is required.
Nothing within the Cortextual platform should be interpreted as legal advice, financial advice, employment advice, or any other regulated professional advice.
Artificial intelligence is a powerful decision-support technology, but it is not infallible.
AI-generated outputs may be influenced by the completeness, accuracy, quality, and availability of the information accessible to the platform, as well as the inherent characteristics of AI technologies.
Customers should not assume that AI-generated outputs are complete, error-free, or appropriate for every circumstance. Independent review and verification remain important, particularly where outputs may influence legal, regulatory, employment, financial, or strategic decisions.
Customers are responsible for determining whether AI-generated information is appropriate for their intended use and for ensuring that decisions based upon such information comply with applicable laws, internal governance requirements, and professional standards.
Responsible AI requires effective governance throughout the lifecycle of AI-enabled functionality.
Accordingly, Cortextual seeks to maintain governance processes supporting the responsible design, development, deployment, monitoring, and continuous improvement of AI capabilities.
Our governance activities may include consideration of legal and regulatory developments, privacy and security implications, customer feedback, operational risks, technical performance, and emerging industry practices. These activities support the ongoing refinement of our AI capabilities and governance framework as both technology and regulatory expectations continue to evolve.
AI governance within Cortextual should therefore be understood as an ongoing process of continuous review, responsible oversight, and organisational accountability rather than a one-time compliance exercise.
The legal and regulatory framework governing artificial intelligence continues to evolve internationally.
Cortextual monitors developments relating to AI governance, including emerging legislation, recognised industry standards, and regulatory guidance, such as the European Union Artificial Intelligence Act and other applicable frameworks.
As legal and regulatory expectations continue to develop, we will review our governance framework and platform functionality where appropriate to support the responsible development and operation of AI-enabled services.
Nothing in this document should be interpreted as representing certification, regulatory approval, or compliance with any particular legal framework unless expressly stated elsewhere by Cortextual.
Artificial intelligence continues to evolve rapidly, as do the legal, technical, and organisational considerations associated with its responsible use.
Accordingly, Cortextual may update this Responsible AI & AI Transparency Statement from time to time to reflect changes to our platform, governance framework, operational practices, or applicable legal and regulatory requirements.
The most current version of this document will always be made available through our Trust Centre.
Artificial intelligence is integrated into various components of the Cortextual platform to assist users in accessing, organising, analysing, and interacting with organisational knowledge more effectively.
Depending on the services, features, and integrations enabled by a customer, AI functionality may be used to facilitate intelligent search across authorised knowledge sources, generate contextual responses, summarise organisational documentation, identify relationships between information, support organisational analysis, and provide other AI-enabled capabilities designed to improve productivity and operational visibility.
The functionality available to individual users may differ depending on the customer's subscription, configured integrations, user permissions, and platform configuration.
As the Cortextual platform continues to evolve, additional AI-enabled functionality may be introduced. Any such functionality will be developed and operated in accordance with the governance principles described in this document.
The purpose of AI within Cortextual is to assist users in accessing and understanding organisational information more efficiently. AI functionality is intended to complement existing business processes and human expertise rather than replace organisational governance or professional judgement.
Responsible AI requires collaboration between Cortextual and its customers. While Cortextual is responsible for the governance of the platform and its AI-enabled functionality, customers remain responsible for determining how AI is used within their own organisations and for ensuring that decisions are made in accordance with their internal governance frameworks and applicable legal requirements.
Cortextual is responsible for the design, development, deployment, maintenance, and ongoing governance of AI functionality made available through the platform. This includes maintaining appropriate technical and organisational safeguards, monitoring AI performance, reviewing emerging risks, implementing platform improvements, and continuously developing our governance framework to reflect technological developments, customer expectations, and evolving legal and regulatory requirements.
Customers remain responsible for determining which users may access the platform, configuring user permissions and organisational settings, managing connected information sources, evaluating AI-generated outputs, and ensuring that decisions supported by AI are reviewed by appropriately authorised individuals.
Customers are also responsible for ensuring that their use of the Cortextual platform complies with applicable laws, internal policies, contractual obligations, and regulatory requirements relevant to their organisation and industry.
Nothing within the Cortextual platform transfers organisational accountability for business decisions from the customer to Cortextual.
Artificial intelligence is intended to support organisational decision-making by assisting users in locating information, identifying relevant organisational knowledge, and generating contextual insights. It is not intended to replace the judgement, experience, or professional expertise of the individuals responsible for making business decisions.
Accordingly, organisations should ensure that AI-generated outputs are subject to appropriate review before they are relied upon in circumstances where legal, financial, employment, regulatory, compliance, strategic, or other significant consequences may arise.
Responsibility for evaluating AI-generated outputs, determining their suitability for a particular purpose, and making any resulting decisions remains exclusively with the customer.
Nothing within the Cortextual platform should be interpreted as delegating decision-making authority to artificial intelligence or as replacing the customer's internal governance, approval processes, or professional judgement.
Certain organisational decisions require a particularly high degree of human judgement, legal consideration, and organisational accountability.
Cortextual is not designed to autonomously make, or replace human decision-making in relation to, decisions that may produce legal or similarly significant effects on individuals or organisations. This includes, without limitation, decisions relating to recruitment, promotions, remuneration, disciplinary action, termination of employment, organisational restructures, legal advice, regulatory compliance, financial commitments, or any other decisions requiring professional or managerial judgement.
Where AI-generated outputs contribute to such decisions, organisations should ensure that those outputs are independently reviewed, appropriately verified, and assessed within the broader factual and organisational context before any action is taken.
Customers remain solely responsible for ensuring that decisions are made by appropriately authorised individuals and in accordance with applicable legal obligations, internal governance requirements, and professional standards.
The effectiveness of AI depends not only on how it is developed, but also on how it is used.
Customers should use AI-enabled functionality responsibly and exercise appropriate professional judgement when interpreting AI-generated outputs. Organisations should ensure that users understand both the capabilities and limitations of artificial intelligence and that AI is used in a manner consistent with their internal governance policies, applicable laws, contractual obligations, and regulatory requirements.
Customers should not rely exclusively on AI-generated outputs where independent verification is appropriate or where the consequences of an incorrect or incomplete response may be significant. AI-generated information should be considered alongside other available information, organisational knowledge, and professional expertise.
Customers are also responsible for ensuring that confidential information, personal data, and other protected information are processed appropriately when using AI-enabled functionality within the platform and that access to AI capabilities is managed in accordance with the organisation's internal security and access control policies.
Responsible use of AI requires an appropriate balance between technological capability and human judgement. Cortextual is designed to support that balance by providing AI as a decision-support tool rather than a substitute for organisational responsibility.
Artificial intelligence is intended to assist users in accessing and analysing information more efficiently. However, like all AI technologies, AI-enabled functionality has inherent limitations that should be understood by users and organisations.
AI-generated outputs are produced based on the information available to the platform at the time a request is processed, together with the capabilities and limitations of the underlying AI technologies. As a result, responses may occasionally be incomplete, inaccurate, ambiguous, outdated, or reflect information that requires further validation or contextual interpretation.
The quality, relevance, and accuracy of AI-generated outputs will also depend upon the quality, completeness, and accuracy of the information made available to the platform by the customer, including information obtained through connected systems and authorised knowledge sources.
Accordingly, AI-generated outputs should be treated as decision-support information rather than definitive statements of fact or professional advice. Organisations should implement appropriate internal review procedures to verify AI-generated information before relying upon it in circumstances where legal, financial, regulatory, employment, compliance, operational, or other significant consequences may arise.
Customers remain responsible for determining whether AI-generated outputs are appropriate for their intended purpose and for ensuring that decisions based upon such outputs comply with applicable laws, internal governance requirements, contractual obligations, and professional standards.
Nothing in this document should be interpreted as representing that AI-generated outputs will always be complete, accurate, error-free, or suitable for every particular use case.
Responsible AI requires effective governance throughout the lifecycle of AI-enabled functionality.
At Cortextual, AI governance extends beyond the technical development of AI capabilities. It encompasses the policies, governance processes, technical safeguards, operational controls, and organisational oversight intended to support the responsible design, deployment, operation, and continuous improvement of AI across the platform.
As AI capabilities evolve, we seek to regularly assess their impact on privacy, information security, organisational governance, regulatory compliance, and customer trust. This includes reviewing emerging risks, evaluating new functionality, considering customer feedback, monitoring relevant legal and regulatory developments, and identifying opportunities to strengthen our governance framework.
Our governance approach is intended to promote responsible innovation while recognising that artificial intelligence is a rapidly developing technology. Accordingly, our governance framework is designed to evolve alongside advances in technology, emerging regulatory expectations, recognised industry standards, and the changing needs of our customers.
Responsible AI should therefore be understood as an ongoing governance process rather than a one-time compliance exercise.
Artificial intelligence, regulatory expectations, and industry best practices continue to evolve. Accordingly, Cortextual may amend or update this Responsible AI & AI Transparency Statement from time to time to reflect changes to our platform, governance framework, operational practices, legal obligations, or technological developments.
Where appropriate, material updates will be reflected by updating the "Last updated" date at the beginning of this document. The most current version of this Statement will always be made available through the Cortextual Trust Centre.
We encourage customers to review this Statement periodically to remain informed about our approach to the responsible development and governance of artificial intelligence.
If you have any questions regarding this Responsible AI & AI Transparency Statement, our approach to AI governance, or the operation of AI-enabled functionality within the Cortextual platform, you are welcome to contact us.
Legal & Compliance Team
Email: legal@cortextual.com
For enquiries relating to privacy or the processing of personal information, please refer to our Privacy Notice. For enquiries relating to information security or the reporting of security vulnerabilities, please refer to our Security & Trust documentation.
We are committed to maintaining an open dialogue with our customers and stakeholders regarding the responsible development and governance of artificial intelligence and welcome feedback that supports the continued improvement of our platform.
